Datenschutzerklärung

This privacy policy describes how clearskin.eu collects, uses, and discloses your personal information when you visit or make a purchase from the website.

Collection of Personal Information

All information is shared with Meta (Facebook & Instagram).

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information." See the list below for more details on what personal information we collect and why.

Device Information

Examples of personal information collected: browser version, IP address, time zone, cookie information, websites or products you view, search terms, and how you interact with the website.

Purpose of collection: to properly load the website for you and to perform usage analysis to optimize our website.

Collection source: Collected automatically when you visit our website via cookies, log files, web beacons, tags, or pixels.

Disclosure for business purposes: Shared with our processor, Shopify.

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our agreement, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertisements related to our products or services.

Collection source: Collected from you.

Disclosure for business purposes: Shared with our processor, Shopify.

Customer Support Information

Examples of personal information collected: name, email address, and phone number.

Purpose of collection: to provide customer support.

Collection source: Collected from you.

Disclosure for business purposes: Third-party customer service agency.

Minors

We do not intentionally collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our agreements with you, as described above. For example:

We use Shopify to run our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal request for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted ads or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=sv. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technology (which you may consent to, depending on where you are located).

For more information on how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads

• GOOGLE: https://www.google.com/settings/ads/anonymous

• BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping, and fulfilling your order, and keeping you updated on new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data based on the following legal grounds:

• Your consent;

• The performance of the contract between you and the website;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you make an order via the website, we will retain your personal information for our records unless and until you request that we delete it. For more information on your right to deletion, see the section "Your Rights" below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect by using customer data.

Our processor, Shopify, uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include parts of automated decision-making include:

• Temporary deny-listing of IP addresses associated with repeated failed transactions. This deny-list remains for a short number of hours.

• Temporary deny-listing of credit cards linked to denied IP addresses. This deny-list remains for a short number of days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us via the "Contact" page.

Your personal information will initially be processed in Ireland and will then be transferred outside Europe for storage and further processing, including to Canada and the USA. For more information on how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (also known as "Right to Know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us via the "Contact" page.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your web experience better by remembering your actions and preferences (such as login and region choices). This means you don't have to re-enter this information every time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, such as whether it's their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies necessary for the store to function

Reporting and analytics

The duration of time a cookie stays on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience, and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser controls, which are often located in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, see your browser's help file or websites like www.allaboutcookies.org.

Please also note that blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via the "Contact" page.